Frequently Asked Questions

Everything you need to know about your KESTIN order.

What is your standard shipping policy?

We offer worldwide shipping with standard and express options. Orders within the UK typically arrive within 2-3 business days, while international shipping can take 5-10 business days depending on your location.

How do I return or exchange an item?

We accept returns and exchanges on all unworn items with original tags within 28 days of delivery. To start a return, please visit our online returns portal and follow the instructions provided.

Where are KESTIN garments manufactured?

We pride ourselves on quality and craftsmanship. Approximately 70% of our collection is produced in the UK, with the remainder manufactured by specialist partners in Portugal and Japan.

Which payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.

How do I know which size to choose?

Each product page includes a detailed size guide with specific garment measurements. If you are between sizes, we generally recommend sizing up for our more structured outerwear pieces.

Will I have to pay international customs duties?

For customers outside of the UK, orders may be subject to local import duties and taxes. These charges are the responsibility of the recipient and are usually collected by the courier upon delivery.